Greenville & Washington County Emergency Services

If you are experiencing a medical emergency please call 9-1-1 for assistance, or come to the hospital if you are safely able to.

Our Emergency Department provides 24/7 care for patients experiencing urgent and life-threatening conditions. Staffed by highly trained physicians, nurse practitioners, nurses, and support personnel, our team is committed to delivering rapid, compassionate, and high-quality care when it matters most.

We are equipped to treat a wide range of medical emergencies, including chest pain, stroke symptoms, trauma, respiratory distress, infections, and other acute conditions. Using advanced technology and evidence-based practices, we prioritize patient safety, timely diagnosis, and effective treatment.

Patients are evaluated using a triage system, ensuring those with the most critical needs are treated first. Our team works closely with hospital departments, emergency medical services (EMS), and community providers to ensure seamless, coordinated care from arrival through discharge or admission.

At our core, we are dedicated to:

  • Prompt evaluation and treatment

  • Clear communication with patients and families

  • Respectful, patient-centered care

  • Efficient coordination for ongoing treatment

Whether you arrive by ambulance or walk in, our Emergency Department is here to provide expert care you can trust—any time, day or night.

Triage

Whether you bring yourself, a family member brings you, or you are brought to the hospital by ambulance, you will speak with a nurse about why you are here. The first nurse that you will speak with is called a triage nurse. He or she will record important information such as why you are here. This nurse will also take your temperature, heart rate and blood pressure.

Once triaged, the nurse will then use a scale to determine which patients are seen first and in which area of the Emergency Department.

General Emergency

The Acute Care section of the Emergency Department is designed to handle more serious and often life-threatening injuries or medical conditions.

In the Acute Care section of the Emergency Department you will be seen by a physician and may experience some or all of the following:

  • Ongoing care by a nurse assigned to you and your area
  • Blood drawn for laboratory tests (these tests may take more than one hour to be completed)
  • X-rays - although it only takes a few minutes to take x-rays, the Emergency Department physician as well as the Radiology physician must examine the x-rays and make a determination before you will know the results (this process often takes a minimum of one hour)
  • An EKG (heart tracing)

Depending on your healthcare provider’s assessment you may also need:

  • Medications
  • Surgery
  • IV Fluids
  • Admission to the hospital
  • Stitches
  • Bandages
  • Splints or casts
  • A visit from a specialist

All of these procedures take varying amounts of time. The nurse that is caring for you can give you a better idea of the length of time you can expect to wait. We encourage you to talk to your nurse about any questions you may have concerning your care.

General Non-Emergent Care

The Non-Emergent Care section of the Emergency Department is designed to handle less serious injuries or medical conditions. This area is divided into two sections. The first section is the Fast Track area. This area is open for limited hours and includes an assessment by a triage nurse then treatment by a provider. While the patient is waiting on test results, they will wait in the Emergency Department lobby. If the Fast Track area is not available or appropriate for the patient's needs, the patient will be directed to a room upon availability.

Visitors

To help the Emergency Department staff provide the best medical care and attention to your or your loved one, we ask the following:

  • Only one visitor at a time with the patient
  • Children under the age of 12 may have both parents present
  • For the safety and protection of the children, we strongly recommend no one under the age of 12 who is not a patient, be permitted in any part of the emergency room treatment area